Shipping Info
Standard Shipping
Orders shipped within the U.S. will be delivered by USPS. International orders will be delivered by the national postal service of the destination country. A signature may be required upon delivery for international shipments. Please provide an address where someone will be available during business hours.
Expedited Shipping
Expedited orders are fulfilled by delivery partners based on destination. Shipping fees shown at checkout may vary by location and order size. Expedited shipments use services like UPS, FedEx, and DHL to provide faster delivery. Tracking information will be provided.
Order Processing Time
We aim to ship orders within 1-3 business days. During busy seasons, extra time may be needed to carefully process orders and ensure quality.
If an ordered item is out of stock, we will notify you as soon as possible and make it right. Restocking is constantly in progress.
Longer than normal estimated shipping times shown during checkout typically indicate a product is temporarily out of stock and being replenished.
Please reach out to customer service at support@phonecasecandy.com with any questions about order dispatch times or inventory availability. We're happy to help!
Estimated Delivery Times
The estimated delivery timeline shown at checkout includes both the processing time and in-transit time. Actual delivery times vary by destination and product.
For standard shipping:
- U.S. orders: Allow an estimated 2–5 business days.
- International orders: Allow an estimated 7–15 business days.
Standard shipping does not have guaranteed delivery dates due to potential customs delays or other factors.
For time-sensitive orders, Expedited Shipping is recommended. Expresses delivery is faster but more expensive.
Additional customs clearance processes in the destination country can sometimes delay Standard Shipping deliveries further. We have no control over the customs procedures once an order leaves our facility.
Please contact us if you need exact delivery date estimates for a specific product and destination prior to ordering. We're happy to provide date ranges.
Expedited Shipping Delivery
For most countries outside the US, our expedited shipping option takes 3-7 business days for delivery from the shipment date.
In some cases, delivery may take slightly longer than our average estimates.
To track your package and view carrier-provided delivery estimates, check the tracking URL provided in your shipment confirmation email after your order has shipped.
The carrier's tracking page will display the most up-to-date delivery timeline based on your exact shipment and destination. This will be the most accurate estimate.
If you have any questions or concerns about an expedited delivery timeline, please reach out to customer service. We're happy to look into the status and ensure you get your order as fast as possible.
Delivery Exceptions
Door-to-door delivery is available for most addresses globally. In rare cases, certain regions may be excluded.
If you select expedited DHL Express Worldwide shipping, they offer free On Demand Delivery services in many countries such as:
- Scheduling delivery date/time or holding package until requested
- Waiving signature requirement
- Leaving with neighbor or redirecting to alternate address
- Diverting to a DHL service point for pickup
To check availability of DHL's On Demand Delivery options for your location, please visit ondemand.dhl.com.
These flexible delivery services allow your expedited DHL shipment to be customized to fit your needs. Please contact us if any address complications arise and we'll ensure your order gets to you.
Standard Shipping Timelines
Orders placed using standard shipping are processed within 1-2 business days for US orders and 3 days for international orders before fulfillment.
Please allow extra processing time during public holidays and peak sales periods such as Valentine's Day. Additional time may also be required by customs and postal services during busy seasons.
For public holiday details in your destination country, please check your local government's website.
Processing may also be delayed while awaiting payment authorization confirmation. We apologize for any inconvenience caused by these exceptions.
Rest assured we work hard to get your order out the door as quickly as possible year-round. Please don't hesitate to contact us if you have any questions or concerns about your order status.
Import Duties and Taxes
Some destinations may require paying import duties, taxes, and customs fees upon delivery. These additional charges are determined and collected by your country's customs office when the shipment reaches your port of entry.
Any fees levied are separate from the payment collected by us for the product itself and shipping. We do not collect or remit any import taxes or duties on your behalf.
For details on potential costs for shipments to your country, please check with your local customs office directly. Customs policies and rates can vary greatly by destination.
We aim to be transparent about any delivery costs associated with ordering our products internationally. Please feel free to contact us if you have any questions or concerns around potential import taxes or duties.